--- title: Frequently Asked Questions description: Discover answers to common questions about employee cybersecurity and compliance training with CyberCoach. image: https://www.cybercoach.com/hubfs/FAQ%20social.png --- [Saltar al contenido](https://www.cybercoach.com/es/faq#main-content) - [Español](https://www.cybercoach.com/es/faq) - [English](https://www.cybercoach.com/faq) - [Suomi](https://www.cybercoach.com/fi/faq) - [Svenska](https://www.cybercoach.com/sv/faq) Español Traducciones de Mostrar submenú de [![CyberCoach_Full_Logo_Black-2](https://www.cybercoach.com/hubfs/CyberCoach_Full_Logo_Black-2.svg)](https://www.cybercoach.com/es?hsLang=es) - PRODUCTO Mostrar submenú de PRODUCTO - [BASADO EN ROLES](https://www.cybercoach.com/science-behind-cybercoach) - [FAQ](https://www.cybercoach.com/es/faq) - [BLOG](https://blog.cybercoach.com/es) - EMPRESA Mostrar submenú de EMPRESA - [NOTÍCIAS](https://www.cybercoach.com/newsroom) Abrir navegación principal Cerrar navegación principal - PRODUCTO Mostrar submenú de PRODUCTO - [BASADO EN ROLES](https://www.cybercoach.com/science-behind-cybercoach) - [FAQ](https://www.cybercoach.com/es/faq) - [BLOG](https://blog.cybercoach.com/es) - EMPRESA Mostrar submenú de EMPRESA - [NOTÍCIAS](https://www.cybercoach.com/newsroom) - - [Español](https://www.cybercoach.com/es/faq) - [English](https://www.cybercoach.com/faq) - [Suomi](https://www.cybercoach.com/fi/faq) - [Svenska](https://www.cybercoach.com/sv/faq) Español Traducciones de Mostrar submenú de       #### PREGUNTAS FRECUENTES  ##### SOBRE EL PRODUCTO  ###### Hay muchas plataformas de formación en concienciación disponibles. ¿En qué se diferencian ustedes?  En CyberCoach, tratamos a los empleados como adultos responsables capaces de tomar decisiones informadas. Nuestro enfoque en la formación de concienciación en seguridad va más allá de enseñar simples reglas. Fomentamos la autosuficiencia y la confianza de los empleados en sus habilidades de ciberseguridad mediante coaching interactivo y orientación personalizada. Capacitamos a los usuarios para evaluar riesgos, tomar decisiones adecuadas y responder de manera efectiva a posibles amenazas. ###### CyberCoach es un chatbot. La gente odia los chatbots. ¿Por qué la gente va a usar CyberCoach?  ¿Por qué la gente usa LLMs como ChatGPT? Es fascinante y más cómodo interactuar con bots en lugar de con otros humanos. Dado que CyberCoach es un chatbot, podemos integrar eficazmente la formación basada en escenarios interactivos con el aprendizaje dialógico. El aprendizaje dialógico implica aprender a través de conversaciones, en lugar de simplemente recibir información de forma pasiva. ¿Cómo puedo identificar a los usuarios de alto riesgo? CyberCoach no crea perfiles de usuarios, ya que esto podría desincentivar la participación voluntaria en la capacitación  y la búsqueda proactiva de asesoramiento. Sin embargo, podrá acceder a un análisis de potenciales incidentes de seguridad que los empleados podrían no estar reportando, lo que le permitirá tomar medidas para mitigar esos riesgos. Necesitamos formación específica que tal vez no esté disponible en CyberCoach. ¿Cómo puedo añadir contenido personalizado? Puede crear sus propias capacitaciones personalizadas. Para adaptar juegos, simplemente contáctanos. Además, estamos siempre ampliando nuestra biblioteca de entrenamiento. Si es algo que otros encuentran útil, lo desarrollaremos sin costo adicional. ###### ¿Dónde irán nuestros datos?   Alojamos todos nuestros datos en nuestra nube segura de Microsoft Azure en la UE.  ##### SOBRE LA COMPRA  ###### ¿Firmarán nuestro DPA (Acuerdo de Procesamiento de Datos)?   Depende de su acuerdo. Lo más probable es que no sea necesario, ya que solo procesamos información personal seudónima sobre sus empleados. No podemos identificar a los usuarios, ya que solo los conocemos por identificadores alfanuméricos aleatorios.  ###### ¿Puedo comprar CyberCoach solo para algunos usuarios, como por ejemplo, formación específica para desarrolladores solo para los empleados de mi equipo de desarrollo?   ¡Sí!  ###### Actualmente estoy comprometido con otro proveedor hasta \[insertar período de tiempo\]. ¿Hay alguna manera de empezar antes con CyberCoach?   ¡Sí! Simplemente contáctenos, en la mayoría de los casos podemos ser flexibles durante el período de tiempo solapado.  ###### No tengo tarjeta de crédito de empresa. ¿Puedo suscribirme con una factura?   Sí. Cuando realice la transacción a través de Microsoft Marketplace o AppSource, CyberCoach se añadirá a su factura de Microsoft. Contáctenos si desea comprar CyberCoach para Slack mediante una factura.  ###### ¿Puedo suscribirme por más de un año de una vez?   ¡Sí! Y hay un descuento por hacerlo. Contáctenos para recibir una oferta.      ## ¿Preguntas?   Nuestro equipo está aquí para ayudarle.  [Contáctenos](https://www.cybercoach.com/contact-us?hsLang=es) ![what-can-my-org-do-2](https://www.cybercoach.com/hs-fs/hubfs/what-can-my-org-do-2.png?width=400&height=264&name=what-can-my-org-do-2.png "what-can-my-org-do-2") --- - CYBERCOACH - [Aviso de Privacidad](https://www.cybercoach.com/cybercoach-website-privacy) - [Términos Generales](https://www.cybercoach.com/general-terms) - [Gestionar Suscripción](https://billing.stripe.com/p/login/28o4jRclF4gab1C6oo) [linkedin-in icon](https://www.linkedin.com/company/cult-security/) [Twitter icon](https://twitter.com/cybercoachUS) [instagram icon](https://instagram.com/cybercoachus) [![CyberCoach_Logo_Black](https://www.cybercoach.com/hubfs/CyberCoach_Logo_Black.svg "CyberCoach_Logo_Black")](https://cybercoach.com?hsLang=es) Copyright © 2026, Cult Security ```json { "@context" : "https://schema.org", "@id" : "https://www.cybercoach.com/#organization", "@type" : "Organization", "foundingDate" : "2019", "legalName" : "Cult Security", "logo" : "https://www.cybercoach.com/hubfs/CyberCoach_Full_Logo_Black-2.svg", "name" : "CyberCoach", "sameAs" : [ "https://www.linkedin.com/company/cult-security", "https://x.com/cybercoachUS", "https://www.instagram.com/cybercoachus/", "https://www.youtube.com/@CyberCoachOfficial" ], "url" : "https://www.cybercoach.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.cybercoach.com/#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "applicationSubCategory" : "Security awareness and AI skills training", "availableLanguage" : [ "English", "Spanish", "Portuguese (Brazil)", "Portuguese (Portugal)", "French", "Dutch", "German", "Swedish", "Finnish" ], "description" : "CyberCoach is a role-based security awareness, privacy and AI skills training platform that runs as a conversational app inside Microsoft Teams, Slack or a web browser. Employees practice AI skills and responding to social engineering in short, psychologically safe scenario-based sessions. Learning is anonymous while successful completions are recorded per user so the organization can evidence training completion for compliance. CyberCoach can also run on pseudonymous identifiers such as Slack or Microsoft UUIDs, with no personal data shared with CyberCoach.", "featureList" : [ "Conversational phishing and social engineering challenges", "Role-based training programs for technical and non-technical roles", "AI security and AI use training", "Secure coding training for developers", "OT security training", "Custom content creation", "Compliance assessments (ISO/IEC 27001, GDPR, AI compliance)", "Anonymous learning with per-user completion records for compliance", "Optional pseudonymous deployment using Slack or Microsoft UUIDs" ], "name" : "CyberCoach", "offers" : [ { "@type" : "Offer", "description" : "Cover the basics.", "name" : "Starter", "price" : "49", "priceCurrency" : "EUR" }, { "@type" : "Offer", "description" : "Broad topic coverage, custom content, hosted kick-off.", "name" : "Advanced", "price" : "159", "priceCurrency" : "EUR" }, { "@type" : "Offer", "description" : "Full coverage, 24/7 AI chat, compliance assessments, hosted kick-off.", "name" : "Complete", "price" : "179", "priceCurrency" : "EUR" } ], "operatingSystem" : "Microsoft Teams, Slack, Web browser, iOS, Android", "publisher" : { "@id" : "https://www.cybercoach.com/#organization" }, "url" : "https://www.cybercoach.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.cybercoach.com/#faq", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "CyberCoach is a security awareness, privacy and AI skills training platform that runs inside Microsoft Teams, Slack or a web browser. Employees practice role-based skills such as responding to social engineering, ethical and productive use of AI and even secure coding skills in short conversational scenarios. Learning is anonymous, while successful completions are stored so the organization can evidence training completion for compliance frameworks such as ISO/IEC 27001 and SOC 2." }, "name" : "What is CyberCoach?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, but not by sending deceptive emails to employees. CyberCoach uses conversational phishing challenges in which employees practice recognizing and responding to social engineering scenarios in Teams, Slack or the browser. Peer-reviewed research, including Lain et al. (ETH Zurich, 2022 and 2024), finds that traditional email-based simulated phishing does not reduce risk and can increase misplaced trust in the inbox." }, "name" : "Does CyberCoach do phishing tests?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. Learning is anonymous: how an employee answered a training scenario is never visible to managers or administrators. What is recorded is successful completion, so the organization can evidence who has completed required training for compliance purposes. This is privacy by design: the sensitive part of the interaction stays private, and only the completion fact is retained." }, "name" : "Are individual employee answers visible to managers?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. CyberCoach can be deployed using pseudonymous identifiers, such as Slack or Microsoft UUIDs, so no personal data is shared with CyberCoach. Compliance reporting still works: the mapping between a UUID and a real person is resolved only for authenticated and authorized administrators within the customer's own organization." }, "name" : "Can CyberCoach be used without sharing personal data?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "CyberCoach supports security awareness and secure development training requirements under ISO/IEC 27001 and SOC 2, and includes assessments covering ISO 27001, GDPR and AI compliance on the Complete plan." }, "name" : "Which compliance requirements does CyberCoach support?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "CyberCoach is available in English, Spanish, Portuguese (Brazil), Portuguese (Portugal), Polish, French, Dutch, German, Swedish, Norwegian, Danish and Finnish, with more languages in development." }, "name" : "Which languages does CyberCoach support?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Plans start at 49 EUR per month for Starter, 159 EUR per month for Advanced and 179 EUR per month for Complete, available monthly or yearly, including through the Microsoft Azure Marketplace." }, "name" : "How much does CyberCoach cost?" } ] } ```